frequently asked questions
Can I get my order in a hurry?
Overtime Policy (rush orders)
We’ve instituted a fast-track fee for any customer who would like their order made faster than our regular turn-around time. If you would like to upgrade to fast-track (turn-around of 1-2 business days, rather than 7), please contact us prior to purchase. The fee is $20 AUD.
We instituted this fee because – to be fair to all our customers – we don’t allow any customer to ‘jump the queue’. Instead, if you need your order faster than normal, we actually work overtime hours to get it done.
Do you Gift Wrap?
Yes we do! We wrap all of our products with love and care. Please see images in the listings of how we wrap.
How do I care after my Crystal Grid?
Dust your frame regularly with a micro fibre cloth. You may also place the frame on your window sill during a full moon to re-ignite the energy.
I can not decide what Crystal Grid to order?
Please contact us, and we can help you with our knowledge.
Can I hang a selection of the Crystal Grids together on one wall?
Most of the crystals we use compliment each other, so the short answer is, yes you can.