Shipping & Returns

Payment

Payment is accepted through PayPal.

Stripe and If you don’t have an account, you can still pay using a debit or credit card!

We also accept payment through direct debit from Australian customers.

If your payment will be delayed for any reason, please get in touch!

 

 

Shipping

Items will be shipped within 1 weeks of receipt of payment. If for some reason this can not be done, we will contact you and let you know. We make every single piece ourselves, by hand,  

you are not getting factory-made or a mass produced item.

Items are shipped in bubble wrap and a cardboard box. Each item is wrapped with care.

We only ship nationally.

If your package does not turn up within the expected timeframe, please contact us and we will do our best to rectify the situation!

However, please be aware that we don’t consider a parcel ‘lost’ in the post until it has been a full 30 days from the date of shipping, and we will not replace an item sooner than this. 

If a package comes back to us from Australia Post in the original condition, we will of course refund the cost of the item. Shipping costs will not be refunded.

Return & Exchange Policy

We offer a 10 day full refund for return policy (excluding custom orders).

 

If you are unhappy with your purchase for any reason, please contact us within 10 days of receiving it.

However – please be aware that we cannot accept returns of custom orders.

We want you to be happy with your order, and we will do whatever we can to work with you to sort out any issues!

Return the item in original condition, and we will refund the full price on receiving it back (excluding custom orders)

We cannot accept responsibility for repaying postage and handling charges.